Satisfaction Survey Results

Satisfaction Survey Results

Bosch Car Service customers are invited to fill out customer satisfaction surveys providing feedback on the service they receive at their Bosch Car Service garage.

We surveyed over 1,150 Bosch Car Service customers and these are the reasons why they said they would come back:

92.8% said their call was dealt with in a polite manner.

99.2% said the garage clearly explained the work needed before carrying it out.

92% said their vehicle was ready for collection at the time agreed.

93.6% rated the overall service as 'Excellent'.

99.6% said they would use Bosch Car Service again.

To find out more contact 08000 77 88 66

Based on your overall experience, would you use this Bosch Car Service garage again?

99.6% said yes!

The customer survey was completed by 1,150 Bosch Car Service customers between January and December 2013.

Areas of the customer experience covered by the Bosch Car Service satisfaction survey include initial contact with the garage, booking arrangements and administration.

The survey is administered via a Freepost satisfaction survey card managed independently of Bosch and the Bosch Car Service garage.

The satisfaction survey cards are freely available from all BCS garages or you may download a version from this page.