Consumer Code Of Practice

Consumer Code Of Practice

The Bosch name is well known for a variety of products ranging from domestic appliances and heating products to power tools and gardening equipment - all with a reputation for quality.

To ensure standards are maintained, garages must take part in a programme of quality and performance checks to ensure standards are maintained.

Aims of the Bosch Car Service Code of Practice

The purpose of the Code is to set out the standards and practices of a Bosch Car Service garage so that you can make an informed and favourable decision as to the suitability of the services on offer.

All Bosch Car Service garages are required to comply with the provisions of the Code and fulfil all relevant statutory and legal requirements, in particular those relating to Trading Standards, Health and Safety, Environmental Protection and Employment.

All Bosch Car Service garages aim to offer an outstanding level of care and attention, as well as the highest standards of workmanship.

What is in the Bosch Car Service Code of Practice?

The Code explains the operational standards and procedures that Bosch Car Service garages will employ to ensure customers receive a proficient level of care and attention.

It describes how the Bosch Car Service garage will handle important legal and commercial measures in order to give further support to its customers.

The Bosch Car Service garage and Bosch have a strong commitment to customer satisfaction and therefore would like to work with the customer to resolve any complaint fairly and quickly. Should, despite these efforts, the complaint remain unresolved, then the customer has the option of pursuing independent adjudication. The Code describes the complaint handling procedure.

Customers of the Bosch Car Service garage network have a real opportunity to help make the Bosch Car Service Code of Practice work to best possible effect, also to help Bosch monitor and improve the performance of individual Bosch Car Service garages. The Code details how customers can assist.

Finally, the Code describes the responsibilities of Bosch to ensure that the Bosch Car Service garages follow the provisions of the Code and also further develop the Code so that it remains of benefit to the consumer.

Full details of the Code can be downloaded and are also available from your Bosch Car Service garage.

Services Available from the BCS Garage

A BCS garage will provide the following:

  • Standard internal servicing.
  • General mechanical repairs.
  • General fault finding and problem rectification.
  • Fault diagnosis service.

In addition to the above, some BCS garages may also offer services related to:

  • Vehicle air conditioning servicing and repair
  • Tyres and exhausts
  • Body work
  • MOT testing