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The opinions and comments of customers is central to our efforts to measure and continually improve standards within the BCS network. Therefore, a Freepost satisfaction survey card managed independently of the BCS garage and Bosch is in operation. The satisfaction survey cards are freely available from all BCS garages or you may  download a version from this page.
We would like to share with you the customer feedback so far received:
First Contact:
| Q. If you initially telephoned the Bosch Car Service garage, was your call handled promptly? |
| Yes |
84.3% |
| No |
0.3% |
| N/A |
3.7% |
| Q. How would you rate the first person who responded to you? |
| Excellent |
83.7% |
| Good |
14.3% |
| Poor |
0.0% |
| Unsatisfactory |
0.1% |
| Excellent |
79.6% |
| Good |
15.3% |
| Poor |
0.1% |
| Unsatisfactory |
0.1% |
| Excellent |
82.3% |
| Good |
12.6% |
| Poor |
0.0% |
| Unsatisfactory |
0.2% |
Booking Arrangements:
Did the Bosch Car Service garage…
| Q. Understand your requirements? |
| Yes |
93.8% |
| No |
0.3% |
| Q. Provide a clear explanation of the work to be carried out? |
| Yes |
93.9% |
| No |
1.9% |
Administration:
| Q. Was your vehicle ready for collection within the time agreed? |
| Yes |
90.7% |
| No |
6.1% |
| N/A |
1.3% |
| Q. Has all work originally agreed been completed? |
| Yes |
96.7% |
| No |
1.3% |
Summary:
| Q. Overall how would you rate the service given? |
| Excellent |
80.6% |
| Good |
18.6% |
| Poor |
0.2% |
| Unsatisfactory |
0.4% |
| Q. Based on your overall experience, would you use this Bosch Car Service garage again? |
| Yes |
98.9% |
| No |
0.5% |
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